If you're planning to quarry a stone quarry like the one in the video, when buying a wire saw machine for stone quarrying, you'll definitely consider a very important issue, which is after - sales service. If you ask the salesperson how good your company's after - sales service is, don't just listen to what the salesperson says. In this video, I'll tell you a perhaps unknown after - sales function of wire saw machines, which is the fault feedback system of wire saw machines.

Hello, everyone. I'm Oliver Mo, who manufactures and sells wire saws. To explain the fault feedback system of wire saw machines, we have to start with the LCD screen on the console. When the wire saw machine is working normally, the screen will display some cutting parameters during the current cutting process of the wire saw machine. For example, the current of the main machine, the rotation speed of the main machine, the set current, the walking speed, the state of the main machine, the cutting mode, the walking state, etc. Of course, this is when the wire saw machine is working normally. When the wire saw machine breaks down, the content displayed on this screen will become a fault code. Remember this fault code, take out your phone, call our after - sales technicians, and report this fault code to the technicians. The technicians will remotely guide you to operate over the phone, and you can troubleshoot 90% of the fault problems by yourself. So, what about the remaining 10% of the fault problems? When our technicians receive the fault code you reported, they can judge whether this problem belongs to the 10% category and whether on - site service is needed to solve the fault. If on - site service is needed, based on the feedback of the fault code, the technicians will know where the problem is and what parts and corresponding tools to bring. Then, make an appointment for the on - site maintenance time and set off directly.

The fault feedback system solves the cumbersome process of traditional after - sales service. In the past, when the machine broke down, technicians had to go on - site to check, find out the cause of the fault, list the parts and tools needed, then go back to the factory to get the parts and tools, and then return to the quarry for maintenance. A lot of time was wasted in this back - and - forth process. With the fault feedback system, the time for after - sales processing is greatly saved. However, not all wire saw machines have this function. If you need a wire saw machine with this function, please contact me privately.